What makes PointClickCare customers various? Ours aren’t simply completely satisfied clients; they hold true advocates of our objective. Our clients are dedicated to the same points we are, advancing elderly treatment. PointClickCare is grateful to have consumers like Melissa Draper, that is not just a full-time Supervisor of Scientific Informatics at Heritage Workflow Group, LLC, situated in Illinois, but that is also well on her means to achieving her doctorate to more advancement her skills and experience. We lately sat down with Melissa to hear about her trip with PointClickCare for many years as well as why she still enjoys whatever concerning PointClickCare. pointclickcare cna

Greater than a solution

Melissa has actually remained in healthcare for greater than 14 years now and because time, she has seen her share of devices, services, as well as carriers. She has actually experienced the successes and also downfalls of all of them, which is why she thinks PointClickCare is unique. “I have actually had a lot of success using PointClickCare solutions for many years, and also I’ve likewise had a lot of constructive responses also. What makes PointClickCare special is their determination to really listen to their customers, no matter just how huge or little. If something isn’t helping you, they need to know regarding it and also they want to execute a solution to make it much better. It seems like a greater than simply a vendor, it’s a collaboration.” pointclickcare cna login

She discusses that whenever she has had the possibility to satisfy our team members personally, she is reminded of just how easily the goal and also vision of the organization filters down throughout the firm through each individual. “Last time I was at SUMMIT I was fortunate sufficient to fulfill Nick Noel, and also he shared with me some incredible understandings on the worth of the customer as well as we even stayed in get in touch with on LinkedIn. To me, that just demonstrates how the group at PointClickCare are people similar to me, committed to the same goal. Titles don’t seem to be hierarchal; I suggest, we describe the founders as Mike as well as Dave, as well as I locate that to be an individual touch that you do not get with other organizations. It’s that personable level that they have actually instilled throughout the company that says, ‘we remain in this with each other’.”.

Communication is key.

Open interaction with our clients is one of the ways we continue to evolve our services. Melissa stated that previously this year they implemented Nursing Advantage and although they experienced some battles initially, she informed us that it was the manner in which PointClickCare took care of the problems that truly made a difference. “It comes back to that personalized level. The team at PointClickCare don’t see you as an account, you are people who are interacting. They wish to listen to the great, the negative, and also the awful and also they want to deal with you. PointClickCare committed a great deal of time and effort to making the remedy benefit us and even though we experienced issues in the beginning, I still am a proponent of the item, I believe in what it has to provide and also as a nurse and also I see the advantages of it bringing your patients to life. It helps you to truly comprehend what you are doing as well as why you are doing it.”. pointclickcare cna

An expertise seeker.

One of the most intriguing things we learnt more about Melissa during our discussion is how she is currently functioning towards her PhD concentrating on the Viewpoint of Human Services. She likewise discussed that in her researches, she often uses PointClickCare as an example and has actually used our materials to contribute to a lot of her documents. “In a training course I am taking now we are finding out about quality administration and also performance renovation, as well as one of the examples I brought up in class exactly how PointClickCare services allow staff to utilize and also veterinarian the analysis.” She likewise claimed PointClickCare has played a large duty in her researches. “It’s what I recognize as well as I simply assume it is an outstanding firm so anytime I can promote it as a pioneer in the sector, I will.”.

Now that her courses more than, Melissa remains in the midst of composing her last dissertation on “Telemedicine in the Post-Acute: What the Obstacles Are”. She says it was between that as well as interoperability on the continuum, but she wound up choosing telemedicine considering that it is much more widespread in treatment facilities right now. Melissa is wanting to complete her dissertation by now following year, and also we can not wait up until she releases her work and also shares it with the world. pointclickcare cna login